Monthly social media service
Scope and working rules. Your personal agreement identifies the purchased plan, price and first service period.
1. Purchased scope
One brand, one language and one account per network. Presence: 12 original posts shared across Facebook and Instagram, 2 included carousels and 4 adapted stories. Consistency: 16 original shared posts, 4 included carousels and 8 adapted stories. Multichannel: 36 distinct posts (12 each for Facebook, Instagram and LinkedIn), 6 included carousels, 12 adapted stories and one eligible Google Business Profile with an initial basic-information review and 4 adapted monthly posts. Carousels have up to 5 slides. All plans include copy, design, scheduling, one revision round and a monthly PDF report.
2. Monthly batches and first period
The cutoff is the 15th, with verified payment, a signed agreement, complete materials and active account access. Production takes place from the 16th to the 20th for the following month, adjusted for business days. The first service period must be confirmed before payment. Late onboarding enters the next eligible batch; no unidentified production period should be charged.
3. Materials and access
You provide approved photos, brand assets, correct business information and permissions, and name one approver. Photo shoots and source-material creation are excluded. Never send passwords or card details in the onboarding form.
4. Review and edits
You have 24 business hours to send one consolidated set of edits. One revision round is included. Silence counts as approval only if you expressly accepted this rule in your agreement and delivery for review is documented. Otherwise approval is not presumed. New campaigns, changes of direction and urgent work are outside the plan.
5. Billing, changes and cancellation
Your checkout and agreement show the price, currency, monthly renewal and applicable taxes. Plan changes align with the next agreed cycle; no unannounced prorated charge or immediate extra production applies. Request cancellation before the next renewal. Paid-period deliverables remain due. Billing errors after confirmed cancellation are reviewed and corrected. Mandatory consumer rights and applicable refund terms remain in effect.
6. Exclusions
Video, reels, photography, paid advertising, inbox replies, comment moderation, review management, crisis response and urgent campaigns are excluded. No sales, follower, reach or ranking guarantees are offered.
7. Platform incidents
We report detected disconnections, restrictions and publishing failures. You handle platform verification and account recovery. Third-party failures may interrupt publishing and are recorded. Markelop remains responsible for correcting its own production and scheduling errors.
8. Production and rights
We may use artificial intelligence tools to support editing, design and writing, with review before delivery. Copy must reflect your brand voice and business facts. You confirm claims, promotions and permissions for your materials. Confidential data is not published without authorization.
9. Reporting and support
Your monthly PDF report is emailed and includes published content and available metrics. A monthly meeting is not included. Contact soporte@markelop.com Monday–Friday, 9 am–5 pm Mexico City time, excluding non-business days. Messages outside these hours are handled the next business day.
10. Privacy and agreement
Onboarding information is associated with your client contact. Card data stays with the payment provider. Your agreement identifies both parties and records acceptance. Production requires verified payment, a signed agreement and a complete file.