Privacy notice and terms
By purchasing a Markelop service you accept these terms and our privacy notice. Last updated: October 2026.
Privacy Policy
Data controller. Anemona Marketplace, S.A.S. de C.V. ("Markelop"), located at Diagonal Patriotismo 6, Hipódromo Condesa, Cuauhtémoc, 06170 Ciudad de México, CDMX, Mexico, is responsible for processing your personal data in accordance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, and this policy.
Data we collect. Non-identifiable information (site usage, browser, operating system, pages viewed) and personal information you provide us: name, email, phone number, business name, and the details you share when booking, messaging us on WhatsApp, or hiring a service. If you make a purchase, we collect the information needed to process payment through the relevant payment gateway.
Primary purposes. Contacting you, preparing proposals and quotes, delivering the services you hire, processing payments, invoicing, and providing support.
Secondary purposes. Sending you commercial information, updates, and marketing content. You may opt out at any time by writing to soporte@markelop.com. If you leave your email to receive guides or updates, we send you an email to confirm your subscription. You can unsubscribe anytime from the link at the bottom of each email or by writing to soporte@markelop.com.
Transfers. We share data with technology providers (calendar, messaging, advertising, analytics, hosting, and payment-processing platforms) solely to operate our services. We do not sell your data. These third parties are governed by their own terms and policies.
Your rights. You may access, rectify, cancel, or object to the processing of your data, and withdraw your consent, by sending your request to soporte@markelop.com. We will respond within the legally required timeframes.
Retention. We retain your information for as long as necessary to provide the service and comply with legal obligations, resolve disputes, and enforce our policies.
General Terms & Conditions
Acceptance. By hiring or paying for a service, the client declares they have read and accept these terms and the privacy notice.
Scope. The scope, deliverables, and timelines for each service are those stated on its page or in the delivered proposal. Any additional work is quoted separately. We do not guarantee specific results or figures, since these depend on factors outside our control (market, supply, budget).
Business hours. Service support and execution run Monday through Friday, 8:00 AM to 4:00 PM (Mexico City time / GMT-6), excluding official holidays. Outside these hours, automated responses may be used.
Pricing. Prices are published in the currency of each site’s market; on this site, in US dollars, taxes included. Social media plans are billed monthly on a recurring basis; websites, landing pages and online stores are paid 50% to start and 50% on delivery. Ad spend on advertising platforms is not included.
Markelop reserves the right to decline engagements, excluding unlawful business activities and those that, in its judgment, do not meet its internal standards.
Social media service terms
These terms apply to the monthly social media management plans and are accepted at checkout. Websites, landing pages and online stores have their own terms in the next section.
1. Purchased scope
One brand, one language and one account per network. Presence: 12 original posts shared across Facebook and Instagram, 2 included carousels and 4 adapted stories. Consistency: 20 original shared posts, 5 included carousels and 10 adapted stories. Multichannel: 36 distinct posts (12 each for Facebook, Instagram and LinkedIn), 6 included carousels, 12 adapted stories and one eligible Google Business Profile with an initial basic-information review and 4 adapted monthly posts. Carousels have up to 5 slides. All plans include copy, design, scheduling, review and edits as described in section 4 and a monthly PDF report.
2. Start and monthly cycle
The service can start on any day of the month. The monthly cycle begins on the day of the first payment and the full month is charged. Production begins once Markelop receives your complete brief (information, materials and access). The month is scheduled in Social Planner for your review.
3. Materials and access
You provide approved photos, brand assets, correct business information and permissions, and name one approver. Photo shoots and source-material creation are excluded. Never send passwords or card details in the onboarding form.
4. Review and edits
Once the month is scheduled in Social Planner, you have 24 business hours to approve it or send one consolidated round of edits. If you do not reply in that window, the month is considered approved, provided delivery for review is documented. Once the round of edits is applied, the month is ready to publish. Additional rounds, changes of direction, new requests and urgent work are quoted separately.
5. Billing, changes and cancellation
Your checkout and purchase confirmation show the price, currency, monthly renewal and applicable taxes. Plan changes apply at the next renewal; no unannounced prorated charge or immediate extra production applies. You may cancel at any time with no minimum term: from the client portal you keep the service until the end of the paid cycle and the next one is not charged; by email we refund the prorated amount for unused days from the day we receive your request and the service ends that day. Billing errors after confirmed cancellation are reviewed and corrected. Mandatory consumer rights and applicable refund terms remain in effect.
6. Exclusions
Video, reels, photography, paid advertising, inbox replies, comment moderation, review management, crisis response and urgent campaigns are excluded. No sales, follower, reach or ranking guarantees are offered.
7. Platform incidents
We report detected disconnections, restrictions and publishing failures. You handle platform verification and account recovery. Third-party failures may interrupt publishing and are recorded. Markelop remains responsible for correcting its own production and scheduling errors.
8. Production and rights
We may use artificial intelligence tools to support editing, design and writing, with review before delivery. Copy must reflect your brand voice and business facts. You confirm claims, promotions and permissions for your materials. Confidential data is not published without authorization.
9. Reporting and support
Your monthly PDF report is emailed and includes published content and available metrics. A monthly meeting is not included. Contact soporte@markelop.com Monday–Friday, 8 am–4 pm Mexico City time, excluding non-business days. Messages outside these hours are handled the next business day.
10. Acceptance and privacy
At checkout you tick the box accepting these terms. That electronic acceptance, together with the payment confirmation, forms the service agreement; you receive a copy by email. Onboarding information is used to organize the service and is associated with your client contact. Card data stays with the payment provider.
Website, landing page and store terms
These terms apply to websites, landing pages and online stores, and are accepted when you pay the deposit.
1. Scope
Each purchase covers one project for one brand and one language: a website, landing page or online store, in the package chosen. Each package’s scope (pages, sections or products, included features and revision rounds) is published on markelop.com and confirmed in the purchase summary. All include sales copy, mobile-friendly design, form and messaging setup, and launch. Anything not in the package description is quoted separately, such as inventory or ERP connections, marketplaces, customer log-in areas and custom integrations.
2. Payment
The package price is a one-time payment, taxes included, paid in two parts: 50% to start and 50% on delivery, once the client approves the work and before launch. The project starts when Markelop receives the deposit and the completed onboarding form; we then schedule a kickoff call to agree on structure and style. Payments are processed by Stripe; Markelop never sees or stores your card details.
3. Materials and access
The client provides their logo, photos, accurate service or product information, prices and promotions, with permission to use them, and names a single approver. For stores, the client provides the catalog (name, price, variants and photos) in the format we indicate. Professional photography, video and creating materials from scratch are not included. Never share passwords or card details through a form.
4. Review and changes
Each package includes the revision rounds listed in its description: 2 in the Essential packages; for websites, 3 in Professional and 4 in Advanced; for landing pages, 3 in Growth and in Pro; for online stores, 3 in Growth and in Advanced. Each round is one consolidated list of changes. The client has 3 business days to review each delivery and send changes; if there is no reply within that time, the project schedule moves back. Extra rounds, changes of direction and new requests are quoted separately.
5. Stalled projects
If 15 business days pass without a reply or materials from the client, the project is paused. To resume it, the client contacts us and we reschedule it based on team availability. A pause does not entitle the client to any refund beyond section 8.
6. Launch, domain and hosting
The domain, hosting, store platform subscription (for example Shopify) and payment gateway fees are purchased and paid directly by the client, in the client’s name. Markelop advises on the purchase and sets up what is needed with access the client shares through each provider’s official channels. If the project runs on the Markelop platform, the site or landing page is published inside the platform and publishing is included while the platform fee is active; the domain stays in the client’s name.
7. Ownership and portfolio
The site and the domain always belong to the client, as do their copy and content, including when the project runs on the platform. Sites and landing pages are built with code, not a drag-and-drop editor. If the client cancels, for a site or landing page built on the platform they receive an export with its code (HTML, CSS and JavaScript) and images, plus an export of their contacts. An online store built inside the platform cannot be exported to another service. Templates, components and third-party tools remain subject to their own licenses. Markelop may show the project in its portfolio unless the client asks otherwise in writing.
8. Cancellation and refunds
If the client cancels before the kickoff call, 100% of the amount paid is refunded. If the client cancels after the call and before the first design delivery, 50% of the amount paid is refunded. After the first delivery there is no refund; the work completed so far is delivered. Charges made in error are refunded in full.
9. Monthly maintenance (optional)
If the project runs on the Markelop platform, maintenance is included in the monthly platform fee. For sites that do not run on the platform, maintenance is purchased separately in its Basic, Active and Growth plans, billed monthly from the first payment and can be canceled at any time with no minimum term. Included hours of changes do not roll over.
10. Exclusions
Not included: ad spend, guaranteed Google rankings, guarantees of sales or leads, photography, video, inbox management or advanced integrations not described in the package.
11. Support and communication
Support is at soporte@markelop.com, Monday–Friday, 8 am–4 pm Mexico City time, except holidays. The Professional and Advanced websites include recorded training.
Post-launch support and correction guarantee. After launch we keep supporting you: 30 days for websites and landing pages, and for online stores 15 days on Essential, 30 on Growth and 60 on Advanced, counted from launch. During that period we answer your questions and fix, at no cost, any error in what we delivered within the agreed scope. Not included: changes you request after approving, new features, failures of third-party services and changes you make to the site yourself. We also don't guarantee sales or Google rankings.
12. Acceptance and privacy
By paying the deposit, the client accepts these terms. That acceptance, together with the payment confirmation, forms the service agreement; the client receives a copy by email. Information from the onboarding form is used to organize the project and is linked to the client’s contact record.
Payments, Billing & Refunds
Payment. Payment is made through the channels indicated at checkout. Social media plans are billed monthly on a recurring basis; your cycle begins on the day of your first payment and the full month is charged.
Invoicing. If you need a Mexican tax invoice (CFDI), enter your tax details in the billing section of the site: RFC, legal name, tax regime, tax postal code, CFDI use and the email where you want to receive it. A member of our team issues the invoice for each payment, including each monthly platform charge. Your details must be on file within the same calendar month as the payment. Markelop is not responsible for information entered incorrectly by the client.
Refunds. Where applicable, a full refund is only issued if requested within 72 hours of purchase, with evidence of a breach of these terms. This does not apply to renewals or subscriptions. For annual payments, refunds only apply within 48 hours of purchase. Payments made with a promo code and manual payments are non-refundable. Refunds may take 7 to 15 business days to reflect, depending on the payment platform.
Ad spend. The budget allocated to advertising platforms is paid directly to those platforms and is not refundable by Markelop.
Subscription cancellation. You may cancel your subscription whenever you like, with no obligations and no minimum term. If you cancel from your client portal, you keep the service until the end of the cycle you already paid for and you are not charged for the next one. If you prefer a refund for the days you did not use, write to your assigned team and we will refund the prorated amount for those days; the service ends on the day we receive your request. This also applies to the monthly platform fee: after you cancel, no further charge is made to your card.
Minors & Changes
This site is not directed at minors and we do not knowingly collect their information. If a parent or guardian discovers that a minor provided us data without their consent, they may write to soporte@markelop.com to have it removed.
We may modify this policy periodically; changes take effect once the revised version is published on this page. Continued use of the site constitutes acceptance of those changes.
Contact
For any questions about these policies or how we handle your data, write to us at soporte@markelop.com.
Markelop is a brand of Anemona Marketplace, S.A.S. de C.V.